Q1:How your company usually transports goods to your countries?
This problem is mainly determined by the quantity of the goods. If the number of orders is sufficient for a container, it is recommended that containers be shipped by sea or rail; if the number of orders is small, they can be shipped by the shipping company.
Q2:What is the payment method?
If it is a spot, we need to receive the full payment before they can be shipped; if it is an order, then according to the prepaid 30%, the remaining 70% of the payment before the contract to sign the contract.
Q3:If I only know the excavator model, but can not offer parts No., what should I do ?
If possible, you can send us pictures of old products, nameplate or the size for reference.
Q4:What is the warranty of the parts after I purchased?
The warranty is 6/12 Months based on the item details. The genuine parts we don't have the warranty of it,but just can make sure it is 100% genuine.
Q5:How can I pay the order?
You can finish the payment by T/T, Paypal etc.
Q6:When will get the items after I place order?
Once we received your payment, we will arrange the shipment within 24 hours ; If out of stock , we will let you before payment.
Q7:How can I do if there is something wrong with the items?
First of all, we have confidence in the quality of our products. But if you found something wrong, please provide the pictures and video for us to check. After it is confirmed, please return the item to us, we will offer the correct item for you.
